A day in the life of webmaster supportShow Video Details ↓ Maile Ohye: Good morning. Welcome to a day in the life of webmaster support. It says eight fifty one but it's actually eight forty one right now. And I've already eaten breakfast and responded to few emails. So now I'm just going to get ready for my meeting at ten. There's probably some laws against doing this: holding a camera while you drive and I'm not a very good driver anyways but this is essentially my commute to the office. It's twelve minutes from my door to the meeting. Sometimes I joke that this is the moment of truth because as I'm coming into the garage I have to swipe my badge and this is how I know I'll be fired, should it not work. Oh I'm good for another day. OK, here's a weekly support meeting. Brian White, Todd Nemit, Matt Dorrity and there's Bill. Hello, and there's some people there's Merly and John Mules is waiting. And there's the other [laughs]. Alright I'm here in the meeting with Matt. We're just going to met for about fifteen minutes to go over some stuff about scraper sites and also our group's chat tomorrow but Matt do you want to talk about what you've done today? Matt: Sure yeah, it's been a pretty normal day. I got up, did some email while I exercised. In fact my pedometer is you know, it's only eleven in the morning and I'm five five seven nine. [laughter] I wish I could shake it really well [laughter] but it's smart not to get caught by that. Drove in to work and I hate to admit it but at the red lights I was reading search engine journal. Eric Lander had a good article on pagerank sculpting on my Google reader while I... Only at the red lights. You know, [laughter] when you're stopped for a very long time. Coming in, surfing through emails, there's some cool, one or two cool things coming out in a day or so. So I'm just trying to say hello through messaging, see how that looks. Maile Ohye: Any big topics for the day about stuff? Matt: There's a couple quality meetings later today so were going to talk about the future of web spam, what stuff we want to be working on internally so unfortunately... Maile Ohye: Camera off? [laughter] Matt: You know just brainstorming meeting were talking about what things we want to tackle next. So, you know, lots of good stuff. Maile Ohye: Um... Can you come to the group's chat tomorrow? Matt: Oh, yeah I plan to be there. I've haven't signed up yet but I'll be there and helping with the Q and A or something. Maile Ohye: So this is my building. There's a cafe in there. A laptop treadmill work-station. Android's in that office, but we'll just head upstairs. Now I'm going over to my office. [noise] Well, there's no one here. This is where I sit. [noise] My desk is still messy from last night but now I'm going to get to work. [laughter] These are my friends coming for lunch. Yeah? Man: Yeah. Maile Ohye: American Table? Man: American Table, let's do it. Maile Ohye: So now it's the afternoon and I'm here with Whiz. [laughter] Hi. [laughs] And we're just going to discuss the upcoming webinar Whiz is presenting at in analytic website optimizer and webmaster tools seminar. Whiz do you know anything about the audience you're going to be speaking to? Whiz: I heard that it's going to be an audience of just any one who owns a website so it's hopefully going to be the ultimate webinar for webmasters. [laughter] Maile Ohye: Great. OK. [silence] [noise] Interviewer: Hey, Jonathan, what have you done today? Jonathan: Hey there. I've been out in the help groups looking for what webmasters are saying about webmaster tools and also on the web in general to see if there's any new feature requests or if people are having suggestions about the tool we provide. I also had a meeting earlier today with my teammates in Mountain View and Zurich to discuss the weekly issues and make goals for the future. Wait, who are you again? Maile Ohye: It's a little after five twenty PM, and I'm here with Whiz again. And also Reed. Hi guys. Could you just tell me what's going on with webmaster support stuff today? Reed: Sure, we're actually just hanging out in the webmaster help group right now checking out some threads. Maile Ohye: Anything else? Reed: You see anything? Whiz: Yeah I'm in the group as well, and in the thread I'm looking at right now somebody had just moved their site, they bought a new domain and they did this using a 301 redirect, which is what we recommend, and just posted in the group to make sure that they had done everything properly. I already saw that [inaudible] had come in there with some good advice. Then I opened up the site myself and it looks like everything is all set up so everything should be good to go for this user. Reed what you've been looking at? Reed: Cool. Actually something pretty similar. I got a thread where a webmaster just bought a new domain and kinda curious where to start to move their old site to this new one and I know that [inaudible] recently wrote a pretty cool post to the webmaster central blog about best practices when moving your site to your domain. So I think I'm just going to drop a quick response, let that user know about that blog post and give some good advice stuff about moving your domain. Maile Ohye: So now I'm coming over to Evan Tangs desk. Hey Evan. Evan: Hey Maile. [laughs] Maile Ohye: Can you tell us what's going on for you with webmaster support today? Evan: Yeah so I'm working on a thread that's about link schemes and link sellers. So, I'm just telling people, everyone and you guys that you guys should use the link seller reporting tool. An actually just any sort of link selling reporting in webmaster tools. Maile Ohye: OK, great. Thanks. Evan: Alright. Bye. Maile Ohye: It's about seven PM now. And I'm just sitting down for dinner with my friend Matthias. [noise] [silence] [noise] Alright it's night time, it's ten thirty six PM and I'm just living work now. After dinner we went for a long drive in my friend's convertible just cause it's such a gorgeous night. So I guess this is going to be the end I just have to login actually get a blog post ready for a couple of days from now. But other than that, that's going to be the end of my day. So thanks for joining us for a day in the life of webmaster support. [silence] … |